persolog® Strategy Planner for Efficient Complaint Management Online
The strategy planner to deal with complaints efficiently
- Target group: Employees, leaders, HR managers and personnel developers
- Areas of application: Customer service and customer care, leadership development, conflict management
- Product information: Digital questionnaire, evaluation as PDF
- The tool for dealing effectively with complaints and becoming aware of your own behavior in typical complaint situations.
- Based on the 4 behavioral dimensions D (dominant), I (influencing), S (steady) and C (cautious).
- Contains a two-part persolog® questionnaire for digital completion.
Product number:
DE-PL115_01/25_V1.0_WW
Product information "persolog® Strategy Planner for Efficient Complaint Management Online "
- A digital questionnaire to fill in online. The result is generated as a PDF.
- 4-color content with many places where readers can reflect on themselves and enter their own notes.
- All steps for evaluation are explained in detail and illustrated with pictures.
- The Strategy Planner is a practical tool that enables you to deal with complaints effectively. It reflects on your own behavior in typical complaint situations and escalation situations. The planner guides you to recognize early warning signs of your own behavioral styles and to determine your inner tension mode.
Important note: It is prohibited to enter and/or upload content from persolog products into AI systems. Our products are intended for personal development and can be used either (1) independently or for (2) training / consulting / coaching. For (2), a certification agreement with persolog is required. It is not permitted to instruct others without being trained by persolog, as many mistakes can occur here. You can find all further information about the required certification here.