persolog® Strategy Planner for Efficient Complaint Management
The strategy planner to deal with complaints efficiently
- Target group: Employees, leaders, HR managers and personnel developers
- Areas of application: Customer service and customer care, leadership development, conflict management
- Product information: Softcover, 4 pages, 4-color
- The tool for dealing effectively with complaints and becoming aware of your own behavior in typical complaint situations.
- Based on the 4 behavioral dimensions D (dominant), I (influencing), S (steady) and C (cautious).
- Contains a two-part persolog® questionnaire for self-completion and scratching off with a coin.
Product number:
DE-PL115_02/22_V1.1
Product information "persolog® Strategy Planner for Efficient Complaint Management"
- 4 pages printed on high-quality paper.
- 4-color content with many places where readers can reflect on themselves and enter their own notes.
- A self-completion questionnaire that can be scratched off with any standard coin and evaluated by the reader.
- All steps for evaluation are explained in detail and illustrated with pictures.
- The Strategy Planner is a practical tool for dealing effectively with complaints. It allows you to reflect on your own behavior in typical complaint situations and escalation situations. The planner guides you to recognize early warning signs of your own behavioral styles and to determine your inner tension mode.
Important note: Our products are intended for personal development and can be used either (1) on your own or for (2) training / consulting / coaching. For (2) a trainer license from persolog® is required. It is not permitted to instruct others without having been trained by persolog®, as many mistakes happen here.