persolog® Telephone Conversation Planner
The strategy planner for your sales training
- Target group: Sales employees, customer service employees, leaders in sales and customer service
- Areas of application: Customer service and support, sales and acquisition, sales training
- Product information: Softcover, 8 pages, 4-color
- The tool to improve communication with customers.
- Based on the 4 behavioral dimensions D (dominant), I (influencing), S (steady) and C (cautious).
- Contains a two-part persolog® questionnaire for self-completion and scratching off with a coin.
Product number:
DE-PL107_04/18_V3.1
Product information "persolog® Telephone Conversation Planner"
- 8 pages printed on high-quality paper.
- 4-color content with many places where readers can reflect on themselves and enter their own notes.
- The behavioral dimensions D, I, S and C are compactly explained with regard to typical communication patterns.
- A self-completion questionnaire that can be scratched off with any standard coin and can be self-evaluated.
- All steps for evaluation are explained in detail and illustrated with pictures.
- Instructions for creating a discussion guide help with implementation.
- With this tool, it is possible to consciously perceive behavioral characteristics of customers and adapt communication accordingly.
Important note: Our products are intended for personal development and can be used either (1) independently or for (2) training / consulting / coaching. For (2) a trainer license from persolog® is required. It is not permitted to instruct others without having been trained by persolog®, as many mistakes happen here.